Resilient Bayview Heat Wave Strategy |
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Resilient Bayview Heat Wave Strategy


Resilient Bayview Extreme Weather Working Group

Cooling / Heat Relief Center Program

“When It Gets Hot, Stay Cool… Bayview Style”

In 2017, the Bayview experienced a series of unprecedented heat waves that saw the temperature rise to over 100 over the course of two consecutive days for the first time in recorded history.  The Resilient Bayview Executive Steering Committee activated its HUB and were able to establish a cooling center at two separate locations.  As a result Resilient Bayview formed the Extreme Weather Working Group and secured funding from the San Francisco Dept. of Health create a culturally competent preparedness / response strategy that will help protect the impacts of climate change on the health and well-being of all those that live and work in the Bayview, especially the vulnerable.

Click here to download the Site Activation Report.

The photo above was taken at the Resilient Bayview Heatwave Workshop in April. Click Here to download the full workshop report.

Executive Summary

The Resilient Bayview Extreme Weather Working Group is creating a network of agencies, from all sectors, that are committed to increasing the level of preparedness of their organization, staff, clients and neighbors to survive heatwaves as well as have the capacity to provide cooling resources to those that need help the most in a coordinated manner.  The Resilient Bayview Extreme Weather Working Group is deploying the NEN’s HUB model that acts as a planning and response framework for both local and citywide networks to ensure they have the highest level of interoperability before and after times of stress.



Drivers that have informed the creation of the Resilient Bayview’s heatwave strategy are:

  • Vulnerable residents, and their families, need access to culturally competent preparedness resources long before the heatwave
  • A majority of vulnerable residents live in structures with no air conditioning and need access to cooling resources that are in close proximity and accommodate any access and functional needs in a culturally competent manner
  • We need to partner with agencies that currently serve vulnerable residents to provide preparedness information and, if possible, provide direct cooling support during a heatwave

Program Vision, Mission & Audience

Vision & Mission

All Bayview residents receive year round, culturally competent, support in advancing their disaster resilience goals and shall receive adequate and sustained service levels to maintain their health and well-being goals during times of stress.

The RBV Extreme Weather Project amplifies the city’s strategy for mitigating the impact of climate change related shocks on all residents of the Bayview by generating a cohort of cross sector agencies that work together every day to advance culturally competent strategies for mitigation, preparedness, response and recovery.


During extreme weather events, vulnerable populations (i.e. seniors, children, people with access and functional needs) must be prepared to survive heatwaves, winter storms, power outages, and floods. Our strategy outline investments that support mitigation, preparation, response, restoration, and recovery strategies at the individual, organization, and community level.

Strategic Goals

Resilient Bayview organizes its program plan activities via a three tier development method:

  • By Audience:
    • Individual – the person at-risk during times of stress
    • Social Network – the people that are affiliated with the at-risk individual who can contribute to their resilience
    • Service Network – the agencies that provide the at-rick individual with services on a regular basis
    • Civic Network – the countywide & local cohorts and institutions that are committed to the health and well-being of the at risk individual
  • By Type:
    • Connection – social cohesion at the individual and organizational level is an essential component to developing true community resilience
    • Capacity – acquiring and sustaining key skill and abilities are a primary objective for all community resilience stakeholders
    • Resources – having the rights gear and tools is an important compliment to meeting the needs of the vulnerable during times of stress
  • By Phase:
    • Mitigation – one time investments that advance the stakeholder’s over all resilience
    • Preparedness – activities that need to achieved on an ongoing basis
    • Response/Recovery – actions that need to be taken in the aftermath of a disaster that will ensure the complete recovery of impacted individuals and their surrounding community

Program Goals & Objectives

Resilient Bayview has created a program plan to guide its activities to ensure that it can achieve the goals outlined above.


  1. Assemble Program Management Team
    1. Identify and secure members for program management
    2. Identify and build out program management tools and resources
      1. Program Management Plan
      2. Databases and Tracking Documentation
    3. Identify and Onboard Program Partner Agencies
      1. Inventory Program Partner Agencies
        1. Engage candidate agencies regarding program partnership
        2. Secure participation
      2. Identify and inventory best practices for vulnerable populations disaster resilience
        1. Generate a risk hazard assessment for Bayview
        2. Identify target capabilities to offset impacts of hazards on the health and well-being of vulnerable residents
  • Research, inventory and synthesize best practices to support Bayview stakeholders as they work to achieve target capabilities
  1. Generate report that provides road map for integrating lessons learned into Resilient Bayview Vulnerable Populations Extreme Weather Resilience Program
  1. Create Suite of Organization Resilience Development Resources
    1. Develop an Organizational Resilience Assessment Tool
    2. Develop an Organizational Resilience Development Roadmap Template
  • Develop a Heat Relief Center Design & Activation Toolkit
  1. Develop a ICS/Heatwave Training for staff


  1. Create Database of Community Partner Agencies
    1. Asset map neighborhood to identify candidate agencies
      1. Housing Partners
        1. e. Mercy / John Stewart / McCormack Baron
      2. Bayview Centric Service Networks
        1. e. Southeast Health Network / B Magic
      3. Human Service Partners
        1. e. Providence Baptist Church / Mother Browns
      4. Engage Community Partners Agencies and Provide Technical Support
        1. Create Community Partner onboarding outreach strategy
        2. Engage Community Partner Agencies
          1. Potential Heat Relief Centers
            1. Schedule site visit and conduct assessment
            2. Initiate the deployment of organizational resilience development resources
          2. Heatwave Individuel Preparedness Outreach Partners
            1. Identify and engage agencies that support vulnerable residents, and their support networks, and onboard as preparedness outreach partners
          3. Create a communications plan
            1. Distribute communications on a regular basis
              1. Newsletters
              2. Social Media posts
            2. Distribute communications during disasters
              1. Heat relief center activation
              2. Individual preparedness outreach
            3. Create a HUB activation strategy for the Neighborhood Emergency Operations Center (NEOC)
              1. Create NEOC operations plan
              2. Host HUB member training and tabletop
            4. Host RBV Heatwave Resilience Partner Summit
            5. Host RBV Community Partner Trainings
              1. First Aid / CPR
              2. Psychological
HUB Heatwave Activation Model

HUB Heatwave Activation Model

Program Management Team & Responsibilities

Program Management Team & Responsibilities


  • Program Management Team: The Program Management Team provides various levels of support to the ECP Community. They help identify community leaders that will form the initial Steering Committee in Phase 3. They also help in the creation of various components of the ECP Community structure such as the synthesis of the vision and mission statements, building a risk/hazard assessment, creating a stakeholder database, implementing parts of the communication plan, and providing support in the development of the community’s Resilience Action Plan. Other responsibilities include providing the ECP Community:
    • Financial Support – Provide sources of funding, connections to funders, and/or grant-writing tips and services.
    • Programmatic Support – Provide strong subject matter expertise in community organizing, community development, and/ disaster resilience to help the ECP Community ask the right questions they would want to seek the answers for.
    • Technical Support – Provide program management support, along with advice for convening and facilitative support.
    • Political Support – Provide access to and influence with civic leadership either on behalf of the ECP Community or acting as a bridge that connects the ECP Community to these civic leader

Organization Chart:

2018 Program GAANT Chart

2018 Program GAANT Chart

Strategic Partners & Funders

Strategic Partners & Funders

Resilient Bayview is built on a cross sector collective impact organizing approach.  The leadership of RBV has been recruiting agencies and actors from all sectors from its inception to ensure that Bayview residents are being supported by all stakeholders in their pursuit of resilience.


  1. Program Partners
    • S.A – Ben Amyes & John Murray
    • DPH – Teri Dowling, Veronica Shepard, Cyndy Comerford, Naveena Bobba
    • DAAS – Sherine McSpadden & Cindy Kauffman
    • MOD – Nicole Bohn
    • MOH – Kate Hartley
    • MONS – Derick Brown
    • Supervisor Cohen’s Office – Brittni Chicuata
    • Rec & Park – Jackie Battle
    • SFPL – Cathy Delano
    • Red Cross – Go Funai
    • SFCARD – Brian Whitlow
    • Rebuilding Together – Brenna Hull & Karen Nemsick
    • Cal OES – Vance Taylor
    • Office of Resilience and Recovery – Brian Strong
    • UCSF – Wylie Liu and Lydia Bell
  2. Community Partners
    • YMCA – Takija Gardner
    • Community Living Campaign – Marie Jobbling
    • BMAGIC – Lyslynn Lacoste & Frank Martinez
    • Rafiki – Monique LaSarre
    • Bayview Senior Services – Kathy Davis
  3. Funders
    1. Walter and Elisse Haas Fund
    2. Microsoft
    3. The SF Dept. of Health
    4. The SF Foundation
    5. SF Public Health Foundation (Fiscal Agent)
Accomplishments to Date

Accomplishments to Date

Resilient Heat Wave Workshop Executive Summary

The Resilient Bayview Heat Wave Workshop was held on Thursday April 26th, 2018 at the Bayview YMCA. Resilient Bayview’s Vulnerable Populations Working Group focused on health impacts that affect our audience: seniors, people with access and functional needs, and children. There was a total of 54 attendees from different community-based organizations, faith-based organizations, and government agencies that caters to the same audience. 


The workshop addressed how climate change affects the health and well-being of Bayview residents during a heatwave. Resilient Bayview collaborated with the Department of Public Health to create a culturally competent Heat Wave Resilience Strategy. Teri Dowling from DPH and Felisia Thibodeaux from Resilient Bayview’s Program Manager presented the Climate and Health aspect. Ganjre Digambar from One Concern presented the heat islands within the Bayview.


The attendees formed small groups to work on an activity called “How Ready Are You?” The attendees were given a heatwave scenario with the map of the Town Center HUB to determine their knowledge of how to navigate their community during times of stress. 

Daniel Homsey and Felisia Thibodeaux introduced the Resilient Bayview Heatwave Resilience Strategy which focused on 4 main aspects of resiliency: individual level, social level, community level, and civic level. Brian Whitlow from SFCARD presented the Heat Relief Center and Cooling Center Strategy to implement during heatwaves.  

In the beginning of the workshop, attendees were given a survey to complete to gauge their organization’s resiliency. At the end, they were given another survey to measure their confidence and understanding of climate change, individual preparedness, and their organization’s preparedness.  

The next steps include: assessing resiliency and preparedness of each organization, onboard HUB members and community partners to join Resilient Bayview, and host preparedness trainings for the Bayview community. 

The partner agencies that attended were Providence Senior Housing, The United Council for Human Services, Mother Brown’s, BMAGIC, Rebuilding Together San Francisco, Visitation Valley Asian Alliance, Wu Yee Children’s Services, Bayview Health and Wellness, Mercy Housing, Institute on Aging, Aging and Disability Resource Center, Bayview Senior Services, and Community Youth Center.

Click Here to download the full workshop report.

Neighborhood Empowerment Network is a cross sector cohort of city-wide resident leaders, community & faith based organizations, city agencies, private sector stakeholders, academic and philanthropic institutions that align their expertise, programs, technical and financial resources to advance the development of tools, resources and methods that empower communities to strengthen their capacity to advance their resilience goals.